Surprise items are final sale
Because Blind Date with a Book and other surprise items are chosen and wrapped just for you, we can't accept returns or exchanges because you'd prefer a different title or item. This keeps the surprise fair for everyone. However, if you are truly unhappy with the book, we will issue you a $10 credit to out towards a new purchase.
Damaged, missing, or incorrect orders
If your order arrives damaged, is missing something, or isn't what you ordered, contact us within 7 days of delivery. Please include your order name or email and a photo of the problem. We'll send a replacement or issue a refund, whichever you prefer, as long as stock allows.
Unopened items
Non-surprise items, such as stationery, can be returned unused and in their original packaging within 14 days of delivery. Contact us first so we can send return instructions. Return shipping is paid by the buyer unless the item was damaged or incorrect.
Refunds
Approved refunds go back to your original payment method. Your bank or card may take 5 to 10 business days to show the credit. Original shipping charges are not refundable unless we made an error.
Lost packages
Once a package is handed to the carrier, we'll share tracking with you. If tracking shows no movement for 7 days, reach out and we'll work with the carrier to find it.
Questions
Contact us and we'll get back to you within 2 business days.